Get Support Now!
Whether you have a support contract with us, or are a new customer with an issue, we are here to help. Please get in contact on 01223 928 439, or send us an email and our team can walk you through the process.
We hear you. You've got a problem and it needs solving now.
Whether you currently have a support contract with us or not, you can raise a remote support incident with us. We can provide you with support by phone and using remote support tools. Or we can book you in for an on-site assessment or visit to better understand the issue. Contact us for details.
Initial costs for Incident
If you do not have a support contract with us, the cost is £50 + vat per remote support incident, or £500 + vat for a day on-site with you. Depending on the nature of the issue this may or may not resolve the fault, but we will be able to give you a clearer idea of the severity and the likely costs of resolution after the first session. For non-account customers, payment is via Credit or Debit card.
Download remote support software for your computer
A lot of issues can be resolved remotely, using tools such as Team Viewer and Sygma Connect. These tools allow us to see your screen and operate your computer remotely, and get a quick handle on the issue.
Remote access can reduce costs and improve recovery times. All our recommended tools are user authenticated and secure, with the user (you) authorising every access to your system. Sometimes issues can be resolved without a site visit. Other times a site visit will be necessary, and we can give you a plan and expected costs once we've made our assessment.
Download the remote access tools here:
Looking for help with a single Mac?
Support Guys was formed to help our SME customers with larger and ongoing jobs. If you have a single Mac computer with issues or needing upgrades, then you will find a wealth of relevant information and support on our sister site MacUpgrades.co.uk - machine specific pricing, hardware available for user installation, and a wealth of machine specific information.